Questions About Creative-Woodworking.net
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Where are you
physically located?
Our
location is:
26 Oakland Drive
Destrehan, LA 70047
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SECURITY AND
PRIVACY QUESTIONS
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How safe
is it to pay by credit card at Creative-Woodworking?
When our secure cart
order form asks users to enter sensitive information
(such as credit card number), that information is
encrypted and is protected with the best encryption
software in the industry - SSL. While
on a secure page, such as our secure cart order
form, the lock icon on the bottom of Web browsers
such as Netscape Navigator and Microsoft Internet
Explorer becomes locked, as opposed to un-locked, or
open, as when you are just "surfing." To learn
more about SSL, follow this link:
http://webopedia.internet.com/TERM/S/SSL.html.
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Do you
share my private information with anyone else?
No, At no time will we
sell or broker any of the information we receive
from you to third parties. We will use it only
for our own internal purposes and, when appropriate,
to contact you directly.
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SHOPPING
QUESTIONS |
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Do I have
to pay sales tax?
If you are shipping to
Louisiana (where Creative-Woodworking is located),
you'll have to pay sales tax. Otherwise, no.
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PAYMENT AND
SHIPPING QUESTIONS |
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When will
my credit card be billed?
Your credit card will be billed 24 hours after point
of sale.
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I
received the package but where is my receipt?
The confirming email
you received after order placement can be used as an
official receipt to redeem any warranties.
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How long
will it take to receive the items I ordered?
UPS Ground shipping,
which most items are shipped in the continental USA,
typically delivers within 5-7 days. USPS
Priority Shipping, which all large display cases are
shipped in the continental USA, typically delivers
within 5-10 days. APO/FPO address typically
delivers within 10-21 days.
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Can I have a
product delivered to a PO Box?
Yes, this shipping method is USPS Priority Mail.
We can ship to
Alaska, Hawaii, Guam, Puerto Rico, and the U.S.
Virgin Islands. International shipping is
available, we will contact you with shipping charges
prior to shipment.
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RETURN POLICY
QUESTIONS |
What is your
return policy?
Creative Woodworking will provide a full refund
to the customer within fourteen (14) days of the date of delivery of the
item/item's if for any reason a
product does not meet your expectations (custom made orders
and Chelsea Clocks are excluded).
Items returned must be in original packaging and condition and returned postage
paid.
Return Policy for Chelsea Clocks
Chelsea Clocks and Creative Woodworking want you to be
completely satisfied with your purchase. If for
any reason you are not, please call Creative
Woodworking within 14 days of receipt of your order for
a refund less shipping charges. Returns will not
be accepted without a return authorization number,
which is assigned at the factory. Merchandise
returned without authorization will be refused, and the
carrier will charge you freight in both directions.
To avoid a 15% restocking fee, please return your
merchandise in it's original packaging, including all
accessories and the owner's manual.
Personalized items are made to order and are not
subject to return, warranty work only, so please order
carefully. If for any reason your item has been
engraved improperly Chelsea will gladly re-engrave it
at no cost. Should the error be on the part of
the consumer, a refinishing and engraving charge will
apply.
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